Integrate Cisco (CSPC) with ServiceNow

[Shantharao]

Hi All,

Cisco Common Service Platform Collector (CSPC) is an SNMP-based tool that discovers and collects information from the Cisco devices installed on the network.

This integration would provide a mechanism for automatically discovering and populating the ServiceNow CMDB with network devices.

Thanks for the inputs

[Rajdeep Ganguly]

Regarding the 4th point **Run Discovery and Collection**:

- If you don't have an ITOM license, you can manually populate the CMDB by importing data from an Excel or CSV file. This can be done using the Import Sets table and Transform Maps.
- You can also use ServiceNow's REST APIs to push data into the CMDB.

Regarding the 5th and 6th points **Export Data from CSPC**:

- To export data from CSPC to ServiceNow, you can use the REST APIs provided by ServiceNow. You can create a REST message in ServiceNow and define the endpoint, HTTP method, and headers.
- You can then use a REST client to send a GET request to the CSPC API endpoint to retrieve the data. The data can be in JSON format.
- Once you have the data, you can use a script to parse the JSON and insert the data into the appropriate tables in ServiceNow.
- For better results, follow these steps:
- Understand the data structure of both CSPC and ServiceNow.
- Map the fields from CSPC to the corresponding fields in ServiceNow.
- Test the integration with a small set of data before moving to the full data set.
- Monitor the integration and handle any errors that may occur.
- Regularly update and maintain the integration to ensure it continues to work as expected.

nowKB.com

[Shantharao]

Hi @Rajdeep Ganguly 
Thank you for the information
I have searched in the ServiceNow and Cisco community for the CSPC API endpoint format to retrieve the data.
Do you have any Generic CSPC API endpoint? 
Thanks for the support

[Rajdeep Ganguly]

As a ServiceNow expert, I can tell you that ServiceNow doesn't provide a specific API endpoint for Cisco's Common Services Platform Collector (CSPC). However, you can use ServiceNow's generic REST API endpoints to integrate with any external system, including CSPC, as long as that system also exposes its own API endpoints.

Here's a general process you can follow:

1. Identify the API endpoints provided by Cisco's CSPC. This information should be available in the CSPC's API documentation.
2. Use ServiceNow's REST API to send requests to the CSPC's API endpoints. You can do this by creating a REST Message in ServiceNow.
3. Parse the response from the CSPC and use the data as needed in ServiceNow.

Please note that the specifics of this process will depend on the details of the CSPC's API and what you're trying to achieve in ServiceNow.

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[sumanta pal]

Sure, here are the steps to integrate Cisco Common Service Platform Collector (CSPC) with ServiceNow for CMDB population:

1. **Install and Configure CSPC**: Install the Cisco Common Services Platform Collector (CSPC) in your network. Configure it to discover and collect information from the Cisco devices installed on your network.

2. **Enable SNMP on Network Devices**: Ensure that all your network devices have SNMP enabled. This is necessary for CSPC to be able to discover and collect information from these devices.

3. **Configure CSPC to Export Data to ServiceNow**: Configure CSPC to export the collected data to ServiceNow. This usually involves setting up a scheduled job in CSPC that periodically exports the data to ServiceNow.

4. **Set Up a Data Source in ServiceNow**: In ServiceNow, set up a data source that will receive the data from CSPC. This data source should be configured to use the SNMP protocol and to connect to the CSPC server.

5. **Create a Transform Map in ServiceNow**: Create a transform map in ServiceNow that maps the data fields from the CSPC data source to the appropriate fields in the CMDB.

6. **Schedule Data Import in ServiceNow**: Schedule a recurring job in ServiceNow that periodically imports the data from the CSPC data source and applies the transform map to populate the CMDB.

7. **Validate the Integration**: After the first data import job has run, validate that the CMDB has been correctly populated with the network device data from CSPC.

8. **Monitor and Maintain the Integration**: Monitor the data import jobs and the CMDB to ensure that the integration continues to function correctly. Regularly review and update the CSPC configuration and the transform map as necessary to accommodate changes in your network or in the data you want to collect.

Please note that the exact steps and details may vary depending on the specific versions and configurations of CSPC and ServiceNow that you are using. Always refer to the official documentation for your specific versions for the most accurate and detailed instructions.

nowKB.com

[Shantharao]

Hi @sumanta pal 
Thank you for the response, have you done Integration between CSPC and ServiceNow
Could you please provide the CSPC API endpoint format to retrieve the network devices installed on the Cisco CSPC software

Thanks