Integration between 2 Servicenow instances for Incident, Service request modules

PRKK
Tera Contributor

‎03-05-2023 10:10 PM

Hello Team,

 

we have to setup the ebonding integration between 2 Servicenow instances( bidirectional integration for Incident and Service request), can anyone please guide me regarding the best solution we have listed below

 

1) we have decided to achieve this via scripted web services and outbound rest message 

2) can we go for Integration hub OOB spokes for ebonding?

 

Please suggest what is the ideal solution 1st or 2nd.

 

Thank you!

 

 

0 Helpfuls
  • 1,016 Views
5 REPLIES 5

Community Alums
Not applicable

‎03-07-2023 09:51 PM

Hello @PRKK ,

 

We set up eBonding for IM, KM, RITM using Integration Hub capabilities, u can go with that.

OR U can use "Service Bridge" this is OOTB solution for eBonding which is based on Instance Data Replication. We setup service bridge too for IM, KM and it is very fast approach.

 

Thank You!