Integration user not able to update caller

Mit1008
Tera Contributor

‎07-25-2023 01:43 AM

Hi All,

I have configured one integration user with itil, rest_service role but whenever I am creating an incident using rest api the caller is not getting populated with the integration user ?

 

May I know why it is happening? 

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3 REPLIES 3

Tony Chatfield1
Kilo Patron

‎07-25-2023 05:22 PM

Hi, unfortunately your post does not contain any details of your configuration.

If you are posting directly into the incident table and not setting the 'caller' in your payload, then I do not think there is any OOB server-side solution that sets the 'caller' field and I suspect you would need a before insert BR to map opened_by to caller_id.

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DanielCordick
Mega Patron
Mega Patron

‎07-25-2023 05:24 PM

What API are you using? Table API? Import Set ApI? Without know more details it’s hard to help in this situation 

 

 

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Mit1008
Tera Contributor
In response to DanielCordick

‎07-26-2023 02:30 AM - edited ‎07-26-2023 06:19 AM

I am using Table API. I got the solution as I did not give sn_incident_write role to integration user so It was not writtng the caller field. btw thank you very much.

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