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8 hours ago
I have setup the Salesforce Market cloud integration to fetch the user subscription data as per documentation
but I am able to see restricted caller access privilage error as below
Solved! Go to Solution.
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7 hours ago
you need to mark it allowed and then if Cross Scope Privilege record is created then you need to set it Allowed as well.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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7 hours ago
you need to mark it allowed and then if Cross Scope Privilege record is created then you need to set it Allowed as well.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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7 hours ago
@Ankur Bawiskar thanks for reply, but what could be the reason behind this can we avoid this Cross Scope Privilege record?
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7 hours ago
if any table has Caller Access as "Caller Restriction" then RCA record will get created in the scope in which that table is created
See the table configuration, for example Document Template has Called Access as Caller Restriction
if some other scope tries to READ data from this it will create RCA record in Document Templates Application Scope
more details here
Restricted caller access privilege settings
Difference between "cross-scope access" and "restricted caller access"
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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6 hours ago
Thank you for marking my response as helpful.
As per new community feature you can mark multiple responses as correct.
If my response helped please mark it correct along with other ones so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader