IntegrationHub RestAPI: is there a way for Flow to wait until it gets response from 3rd party

Mantautas · ‎08-29-2023

Dear Community,

As a part of ServiceNow Flow we are using RestAPI Call action to POST some variables to 3rd party tool. This works well. However, before Flow proceeds further - we would like to wait for response from 3rd party. What is the best way to configure Flow to wait for response using standard IntegrationHUB Functionality?

Thank you,
Mantautas.

Maik Skoddow · ‎08-29-2023

Hi

no, unfortunately there is no way to configure that in a Flow and it would also be not recommendable as a running/waiting Flow consumes lots of server resources.

So if you have to wait in a certain step, this sounds like a business process you have to follow. These kinds of business processes are mapped to any states on a underlying record (for example an Incident). The recommended approach would be to have an individual Flow triggered by an Inbound API request which checks whether the payload matches the state of the referenced record and then to decide how to continue.

Maik

View solution in original post

Maik Skoddow · ‎08-29-2023

Hi

no, unfortunately there is no way to configure that in a Flow and it would also be not recommendable as a running/waiting Flow consumes lots of server resources.

So if you have to wait in a certain step, this sounds like a business process you have to follow. These kinds of business processes are mapped to any states on a underlying record (for example an Incident). The recommended approach would be to have an individual Flow triggered by an Inbound API request which checks whether the payload matches the state of the referenced record and then to decide how to continue.

Maik