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Interaction & Incident via PowerAutomate

sweet_yus
Kilo Contributor

‎09-17-2024 08:45 AM

Hi

 

I am trying to create a flow where I can create an Incident which then gets attached to a existing IMS (Interaction)

The interactions are walk-up types. Can anyone help please?

 

I can create the Incident via PowerAutomate with no issues, but I cant find where the link happens and where it should update within PowerAutomate for the actual linkup.

 

does anyone know how this is done?

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