Interaction missing UI Actions

[JohnnySnow]

Hi Team,

has anyone recently used the interaction management? We are planning to use interaction but I can't find the option to create an Incident or request from the interaction record. I checked the UI actions and for Create Incident I cant find the UI action being enabled as form button/link etc. (Check below)

I can enable it as form button, but I'm trying to understand why this has not been enabled in the first place. 

Has anyone faced such issues?

[Yashsvi]

Hi @JohnnySnow,

please check below link:

https://www.servicenow.com/community/developer-forum/all-ui-actions-are-missing/m-p/1986051

Thank you, please make helpful if you accept the solution.