All UI Actions are Missing

[dennysn]

Good Morning!

We host an instance of Service Now and all of our UI Actions for every table have gone MIA.   This includes UI Actions on lists and forms, out-of-the-box and custom, links, buttons, hamburger/context menu selection, etc.   We can only make changes to records by hitting the back button and pressing the save button in the prompt.   This issue exists within our Development and Test instances but not in Production.   Aside from local updates, one difference between Production and the rest is that Production is on Istanbul Patch 5, and the Development and Test instances are on Patch 6.   Some steps we've done to solve this:

1.   Making some of the UI Macros uncoditionally true

2.   Checking HTML source to see if UI Macros are just hidden

3.   Checking the system logs, we are getting a likely relevant warning:

java.lang.NullPointerException

Caused by error in Phase 2 Jelly:plugin://com.glide.list_v2/ui.jtemplates/list2.xml.2 at line 1

        com.glide.script.GlideRecord.addQuery(GlideRecord.java:2368)

        com.glide.ui.action.ActionManager.loadActionRoles(ActionManager.java.295)

        com.glide.ui.action.ActionManager.createActions(ActionManager.java:258)

........

Any thoughts?

[Chuck Tomasi]

Hi Dennis,

Are the UI action records still available in System Definition> UI Actions or have they been deleted? Just trying to determine if it is a case of someone deleting something or the system just not showing them when it should.

[dennysn]

Howdy Chuck (big fan!),

They are still available in the UI Actions table.   Same count as is in production.

-Dennis

[Chuck Tomasi]

Interesting... I cannot think of a reason why all UI actions would suddenly disappear. It may be a system level configuration like a property that I'm unfamiliar with. Have you checked sys_properties to see if there have been any recent changes that may be suspicious? That could have gotten in to an update set and migrated from dev to test.

If you have a fair idea of when this started happening, check the update sets that were promoted about that time to see if they include anything interesting.

[dennysn]

Backing out of Patch 6 seems to have resolved the issue.   We will be trying to apply patch 6+7 to see if the combination fixes the issue, but I don't see anything in the Patch 7 notes that indicates that this particular issue has been resolved.   I will keep this thread up to date.