Intermittent Issue on UI Policy

Prudhvi Raj4
Tera Guru

‎12-08-2023 02:37 AM

Hello Team,

We are facing an intermittent issue on one of our catalog item, where we have an UI policy which will display the variables based the selection, here one of the UI Policy is working fine sometimes which is creating issue for few users while submitting the item. We have tried to replicate the issue but sometimes we are able to see and sometimes are not able to see the issue not sure how to fix this issue clearing the cache and cookies also doesn't worked. Please let me know if there is a way to debug the issue and fix it

 

Regards,

Prudhvi

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5 REPLIES 5

Elijah Aromola
Mega Sage

‎12-08-2023 09:59 AM - edited ‎12-08-2023 09:59 AM

Can you share more information about the problem? Screenshot of the UI Policies/config?

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Prudhvi Raj4
Tera Guru
In response to Elijah Aromola

‎12-08-2023 10:03 AM

Hi @Elijah Aromola 

Please find the screen shot, below are the conditions to show up the field which is in ui policy actions

PrudhviRaj4_0-1702058427303.png

PrudhviRaj4_1-1702058483907.png

 

Thanks,

Prudhvi

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Kristen Ankeny
Kilo Sage

‎12-08-2023 09:59 AM

When you open the UI policy and look at the UI actions, do you see the warning dot indicating that there are multiple ui policies against the same field? 

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Prudhvi Raj4
Tera Guru
In response to Kristen Ankeny

‎12-08-2023 10:04 AM

Hi @Kristen Ankeny 

 

Yes, I have checked it, there is no warning of multiple ui policies against the field.

 

Regards,

Prudhvi

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