Intune adds computers as Computer CIs. Then ServiceNow discovers them again as VMs

[CatchTheFletch]

Like the title says we have Intune bringing in computers into the cmdb. This is something we want happening. But ServiceNow is discovering the same devices as Virtual Machines. The CIs look basically the same other than how they are classified. Is there a simple way to tell Discovery not to rediscover these devices or to recognize they have already been put in as a computer?

[msd93]

Hi @CatchTheFletch 

The key to achieving this is to leverage the "Identification and Reconciliation" capabilities in ServiceNow Discovery. Here are some steps you can follow:

1) Configure Discovery Probes: Ensure that you have properly configured Discovery probes, sensors, and patterns for different classes of devices. These patterns and probes help identify devices and gather information about them during the discovery process.

2) Identification Rules: Use identification rules to define how devices are identified during discovery. Identification rules are used to match devices based on criteria such as IP addresses, MAC addresses, or other unique attributes. You can configure these rules to avoid rediscovering devices that have already been identified by other tools.

3) Reconciliation Rules: 

• Reconciliation rules help identify devices that may have already been discovered but belong to a different class or have different attributes. These rules allow ServiceNow to recognize existing devices and update their class or attributes.
• Configure reconciliation rules to run after discovery and specify the conditions under which devices should be reconciled and updated. This can include matching on attributes like hostname, serial number, or other unique identifiers.

Hope this info helps you.