I keep getting this message when trying to complete this course:Did you update the duration of the recurring Status update tasks for each of the Technical Communications plan definitions?I set all the technical Recurring Status updates to 15 minutes....

Within CSM workspace if you open a task-based record or incident you will get the open to have the email compose option available.I tried setting up the email_client=true in the attributes of the sn_myforms_form table. It didn't seem to work for the ...

I noticed this post and didn't know if this truly meant all attachments are encrypted out of box or not:https://www.servicenow.com/community/itsm-forum/forced-encryption-on-attachments/m-p/2626254#M499490 I am trying to encrypt an attachment variable...

Reading the documentation I was under the impression that as the billing job runs, which I have setup every day to run, that the cloud cost workspace would begin recommending savings options. I'm noticing the same thing as far as savings plans and un...

We recently noticed that ServiceNow was discovering some SQL server's we have and sometime early February stopped. We looked into it and we can see that ServiceNow still recognizes the sqlservr.exe in running processes but for some reason the servers...