Invalid Reference error appearing on the reference field initially and disappear after few seconds
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08-17-2022 01:26 AM
Hello Guys,
We have a reference field "Customer order no" on the form, whenever the user enters a correct value manually it displays "Invali reference" initially and after few seconds that error message will disappear.
This is causing lot of confusion to users and it shows invalid reference initially for few seconds even though we are entering the correct values manually. (refer below screenshot).
I want to show the invalid reference only for the wrong values and not the correct values initially
Pls suggest me!!
Thanks,
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08-17-2022 03:06 AM
Hi,
Is the table huge?
Is this happening always?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-17-2022 03:42 AM
yes this is happening always and the reference field do not have any reference qualifier condition ( simple) and the table is not so huge i.e : i would say this has around 3000 records in it
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08-17-2022 03:46 AM
Hi,
Is this happening with only this reference variable?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-17-2022 04:06 AM
This is happening with most of the reference fields
Observation: I enter the field value manually and move the cursor out of the field then this error message is displayed for initial few seconds and then disappear for the correct values on the form
plus this happens when we try to select any values from the recent selections which shows on the UI, this is happening for initial few seconds and then this error message disappears
Not sure what is the issue, Please guide me