Invalid Reference error appearing on the reference field initially and disappear after few seconds

Bhavana Reddy
Mega Guru

Hello Guys,

 

We have a reference field "Customer order no" on the form, whenever the user enters a correct value manually it displays "Invali reference" initially and after few seconds that error message will disappear.

This is causing lot of confusion to users and it shows invalid reference initially for few seconds even though we are entering the correct values manually. (refer below screenshot).

find_real_file.png

I want to show the invalid reference only for the wrong values and not the correct values initially

 

Pls suggest me!!

 

Thanks,

17 REPLIES 17

One small update here: yes the table is little huge around (10 lakh records is there any way to get rid of that error initially for correct fields) 

I am not getting any solution to fix that issue, Please help

Hi,

Thanks for confirming what I mentioned about huge date in the table.

That might be the reason as there are 10 lakh records(not a small number)

I would suggest you to discuss this with your technical team if indexing on that field might help or not.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Can you please elaborate more on indexing ? Is there any other alternative to fix this issue? 

 

Hi,

you can discuss and check if ref qualifier can be applied to restrict the records.

Create a table index

Indexing

How to create a database index via the UI

regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Bhavana Reddy 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader