Hi,
I have a requirement to add new state in problem. I have created a new ui action button "Awaiting Information" and when we click this will ask to enter additional comments and once added the state of the problem needs to change to "Awaiting Information".
Below is the ui action script. However i am getting error "Invalid state transition. Can not update from state 'New' to state 'Awaiting Information' with given values.
I have added the new state in the task table and modified the script includes,ProblemStateSNC, ProblemStateUtilsSNC to add the new state. Please guide what i am missing here.
Hello, you need to check State Models for problem. For new state specify condition that it should change state from "New" to "Awaiting Information"
I was also facing the same issue for normal change request. I was getting Can not update state form Authorize to New.
For that I have modified Sate Model for Normal change request.
