Invalid State Transition

[Puru2]

Dear All,

I a trying to Reopen a Problem Record via UI action - Reopen Problem.

However, system throws as error as -> 

I have checked the state models of the Problem table and have created a new record in *State Transition* table.

Please refer to below mentioned screenshots :

Objective is :  When a user hits *Reopen Problem* UI Action, the state of Problem record should get changed from *Resolved* to *Active - Work in Progress*.

Please suggest any valuable inputs.

Best Regards,

Puru

[Harsh Vardhan]

i think you need to add another OR condition in state transition enter condition.

state | is | Active - Work in Progress

try now 

[Puru2]

Hello Harshwardhan,

I tried to to include OR condition as follows , but the error still persists :

[Harsh Vardhan]

from which state value you are clicking the UI Action ? that state value should be added in OR condition.

[Puru2]

The state is *Resolved* state. So , when state = Resolved, then user gets an option to Reopen a problem record.