Investigate Category field

[Vaibhav Ramteke]

Hello,

We need to first investigate the Category field on the Change form to understand its current purpose, alreday used in another purpose or what, and where it is being used. need to investigates categories also,

need help.

Thank you

[Dr Atul G- LNG]

Hi @Vaibhav Ramteke 

For Change Requests, the purpose of the Category field is to classify what the change is being submitted against. It often works as a dependent dropdown (for example, Hardware, Software, or Network) and drives the available subcategories based on the selected category.

https://www.servicenow.com/docs/r/operational-technology/operational-technology-change-management/ot...

[jasonm595180004]

Start by checking where the Category field is used (workflows, rules, reports, integrations) and review the existing categories. This will help you understand its purpose before making any changes.

[Ankur Bawiskar]

@Vaibhav Ramteke 

category field tells this CHG is for which type i.e. Software, Hardware, etc

Note: Out of the box there is no subcategory field on CHG

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[Tanushree Maiti]

Hi @Vaibhav Ramteke 

Category field on the Change form is generally intended as an optional, high-level classification of a change. Its primary purposes are:

• Grouping similar changes
• Reporting and analytics
• Filtering and searching change records
• Supporting organization-specific categorization

By default, the Category field is fully customizable. Organizations can define their own category values (for example: Network, Database, Application, Security, Infrastructure, etc.) based on their operational needs.