Is it necessary to write the business rule and event registry to trigger an email notification?

KiranmaiP
Tera Contributor
 
4 REPLIES 4

Mark Roethof
Tera Patron
Tera Patron

 Hi there,

 

Not necessarily. Notifications can also have conditions and be triggered based on that.

 

What is the reason for asking?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Ankur Bawiskar
Tera Patron
Tera Patron

@KiranmaiP 

It depends on your use-case.

What's your business requirement here?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Prince Arora
Tera Sage
Tera Sage

@KiranmaiP 

 

Notification can be triggered by below ways:

1) Record inserted or updated in a table:

You can configure as below by creating a new notification

PrinceArora_0-1693821243662.png

 

2) If your Notification is more conditional, with different set of recipients for different conditions, then you can trigger an event and catch in the notification as below

while triggering the event you can pass the recipients details as a parameter in event which makes it more dynamic

 

PrinceArora_1-1693821354645.png

 

If my answer solved your issue, please mark my answer as  Correct & 👍Helpful based on the Impact.

 

 

 

anshul_goyal
Kilo Sage

Hi @KiranmaiP,

It is not necessary to create business rules and event registries to trigger the notification. We can trigger based on the "Record Inserted and Updated" condition.

What's your business requirement here?

GoodWill,
Anshul