Is it necessary to write the business rule and event registry to trigger an email notification?
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09-04-2023 02:27 AM

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09-04-2023 02:31 AM - edited 09-04-2023 02:31 AM
Hi there,
Not necessarily. Notifications can also have conditions and be triggered based on that.
What is the reason for asking?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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09-04-2023 02:37 AM
It depends on your use-case.
What's your business requirement here?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-04-2023 02:57 AM
Notification can be triggered by below ways:
1) Record inserted or updated in a table:
You can configure as below by creating a new notification
2) If your Notification is more conditional, with different set of recipients for different conditions, then you can trigger an event and catch in the notification as below
while triggering the event you can pass the recipients details as a parameter in event which makes it more dynamic
If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.
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09-04-2023 03:03 AM
Hi @KiranmaiP,
It is not necessary to create business rules and event registries to trigger the notification. We can trigger based on the "Record Inserted and Updated" condition.
What's your business requirement here?
GoodWill,
Anshul