Is it possible to change namespace on SOAP Response?

[Thiagofmeira]

Hi All,

After the customer sends any SOAP Message to our instance, servicenow answers with the following XML.

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
   <SOAP-ENV:Body>
      <Fault>
         <Detail>
            <faultInfo causingMessageId="ba713a3b-acbd-4c13-a331-d821384d3e21" causingOperation="error" class="SUPPORT" code="STN_SN_INM_ba713a3b-acbd-4c13-a331-d821384d3e21" kind="TECHNICAL" timestamp="2022-05-19T12:37:07.144Z">No incident was found with the provided BackboneID</faultInfo>
         </Detail>
         <Reason>
            <Text xml:lang="en">Please provide a BackboneID</Text>
         </Reason>
      </Fault>
   </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

The customer has concerned that their system cannot read the namespace:

xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"

and he says it should be like:

xmlns:env=http://www.w3.org/2003/05/soap-envelope

Does anybody know if it is possible to change it? I have even tried to pass that as a string on the response creation, but it seems the structure on the first line is built-in by servicenow automatically.

Any idea? 

Thanks

[Ankur Bawiskar]

Hi,

are they consuming scripted SOAP API endpoint or some OOB APi?

Regards
Ankur

[Ankur Bawiskar]

Hi,

if you developed custom scripted SOAP web service then it might be possible to change the namespace

Scripted Web Services : How to add namespace to response XML?

Regards
Ankur

[Ankur Bawiskar]

Check this as well

Configuring SOAP requests to return qualified responses

Regards
Ankur

[Thiagofmeira]

Thank you for your answer @Ankur !

I found another solution.

How the namespace was used for the response tag from servicenow,  we just added the namespace inside of the response tag.  

The structure was something alike:

<response xmln:env="customer namespace" "Required attributes" />