Is it possible to create a mass password reset process in ServiceNow for AD passwords?

[marrerocmm]

Is it possible to mass reset all user passwords in AD through ServiceNow? The customer would like this capability in the event that there is a security breach. Thank you inadvance for any advice on this!

[SanjivMeher]

I dont think there is anything out of box. But you could build something by yourself.

May be a custom module, which triggers a reset of password for all users, or users by manager or users by location.

[jaheerhattiwale]

@marrerocmm Yes we can.

1. We need install the MID Server on AD Server

2. We need to create a script file by going to module "Mid Server > Script Files". The script file will contain PowerShell script to reset the AD password

3. We can create a output type ECC Queue for that MID Server which will have the link to the script file created in step 2

4. We need to get the AD service account with the role to reset the password from AD team and use it in the PowerShell script

5. On success/failure to reset of password on AD, we will get the response back to ServiceNow as input type ECC queue

6. We can read and parse the response in input type ecc queue

Please mark as correct answer if this has helped you