creating incident via url passing display value instead off sysid.

[baekelal]

I collecting incident information via forms. That collected information i'm processing via power automate. That results in an url that creates a case in our servicenow environment. That works well for text fields like priority, urgency, description. That doesn't work for requested by, requested for, service , service offering , ci fields. There i can only let it work with the sysid off the object

Example off the url i creates and works:

https://xxx.service-now.com/sn_customerservice_case.do?sys_id=-1&sysparm_query=contact_type=telefoon...

I use actialy use powerautomate variables to send the data in the url.

Now i want to send caller information, service, service offering, ci, etc with the display value, not the sysid. Anyone has an idea ?

[Mike_R]

Just curious, why are you using Microsoft Forms instead of creating/using a record producer in ServiceNow?

Also, with this process, does it still require them to click submit after they are redirected to the url?

[baekelal]

I'm not a developper and i don't have access to that module. It's a pretty expensive procedure to let de developperr make it.

The combination Forms / powerautomate is very flexible and give me the freedom to change anything i want instantly. The agents have to click the url, then they come in the prefilled case. They have to adjust some addiditional fields and then they have to submit the case. It work pretty good now except the fact some fields i cannot prefill. That's the whole question 🙂

[Mike_R]

To be honest, it would literally take any half decent admin/developer no more than 10 minutes to create the record producer/form in ServiceNow.

Unfortunately, I don't have any other solutions that doesn't require SN admin access.

[baekelal]

Anyone?