Is it possible to create a record at a 'particular' timestamp?

[Suggy]

we have built a bi directional ebonding integration between external tool and ServiceNow.

sometime integration fails due to network or xyz reasons.

say a record got created at 1pm in external tool, integration is down for 2 hrs, then it came up.

Now in servicenow, I want to create that record where the created time stamp should be 1pm only.

Is it possible?

If not possible, how to tackle this situation as its a common one where integration can fail and the timestamps cannot match between the 2 systems.

Why we want to match timings is because - We want to measure SLA precisely based on actual time when record was created in source tool.

[Dr Atul G- LNG]

Hi @Suggy 

For the first part, no it is not possible, as SN pick a time in real-time only, unless you make the created field available and then manually go and change the time which is not a good practice.

For 2nd part, in this case, you can add comments or create a new flag to track this.

[SumanthDosapati]

@Suggy 

One option would be to have an additional field with some name as 'Actual Created Date'.

In your integration now you can pass that created date to this field.

Regards,

Sumanth

[Suggy]

But how can make my sla start based on the original timestamp?

[Dr Atul G- LNG]

Then you need to add condition innSLA,

If created date is greater then actual created date and then start sla with actual crested date. It is do able mate

 Gv a try in pdi.