Is it possible to create Knowledge Base articles for end users?

[Navaneeth1]

Is it possible to create Knowledge Base articles for end users to resolve common issues without submitting tickets?

[Yashsvi]

Hi @Navaneeth1,

Yes, it is possible to create a knowledge base article in ServiceNow to help end users resolve common issues without submitting tickets. This can be highly effective in reducing the volume of support tickets and empowering users to solve their own problems.

Thank you, please make helpful if you accept the solution.

[Navaneeth1]

@Yashsvi ,
Could you please mention how this can be implemented? 

[Yashsvi]

Hi @Navaneeth1,

please check below link:

https://www.servicenow.com/community/developer-forum/knowledge-article/m-p/1696602

Thank you, please make helpful if you accept the solution.

[Community Alums · Accepted solution]

Hi @Navaneeth1 ,

Please follow the steps :

https://www.servicenow.com/community/developer-forum/how-do-you-make-knowledge-articles-public/m-p/1...