Is it possible to delete activity log (additional comment/worknote) from incident Form.

[abhisingh]

Is it possible to delete activity log (additional comment/worknote) from incident Form.

[Sabrina10]

It can be tricky because you have delete the entry in multiple places.     Here is a guru article that may be able to help you.

https://www.servicenowguru.com/system-definition/remove-activity-log-journal-entries/

[Patrick DeCarl1]

You will just need to delete the record(comment) from sys_history_line.   But ACL is setup to allow nobody to delete.   So you can do background script or change the ACL and own the change throughout upgrades.

[anaghas]

Hello,

Goto App Navigator and type: sys_history_line_list.do and find the sys_id of the activity you need to delete.

Go to Background scripts and run the below script.

var gr = new GlideRecord('sys_history_line')

gr.addQuery('sys_id','Enter the sysid of the record which your want to delete '); //Search for it from the sys_history_line table

gr.query();

if(gr.next()){

gr.deleteRecord();

}

This should do the work.

Please make sure you test it on your test environment first.

[Kunal Jha]

Why do you want to delete activity log ? These are not the best practice guide.