Is it possible to display attachments on a service portal form?

[Ram150]

Here's my scenario:

I'm trying to create a record producer that has some fields and variables that the user has to input. Also, the user should be shown some attachments pertaining to that form. Think of this as a scenario where I'm trying to apply for a license online, and I'm shown an organ donation PDF that I have to download and fill out later. Is it possible? If yes, how?

Any help is appreciated.

Ram

[Allen Andreas · Accepted solution]

Hi,

Yes. You can create a widget, with just some basic HTML that links to those documents (perhaps you also have them in a KB article, but you can grab the link to the attachment from there) and do something like this in the HTML section:

Please click this link to download the <a href="https://instancename.service-now.com/restoftheurl.pdf">Organ Donor Form</a>.

Then in your record producer, create a macro variable, go to the last tab (I believe) and you'll see widget field and you can add it there.

Then voila!

OR you can simple attach it to the description field at the top of the record producer page (like where you design and add variables and such).

Please mark reply as Helpful/Correct. Thanks!

[Allen Andreas]

Hi,

Please let me know if you have any other questions. If I've assisted with the solution, please mark my post as Correct. Thanks!

[zag]

Hi Allen,

Where did you get that Address from, how do you construct it so that it points to a specific attachment