Is it possible to let the requester to submit a star review from the Service Portal?
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09-14-2023 02:47 PM
Hello, people.
For a new app that has been assigned to me, one of the business requirements is the ability for the requester to give a rating out of five stars and some plain text feedbacks after their request has been fulfilled. Here are my questions:
- Since the requesters will not have access to the fulfilment team's workspace, is it possible for the requester to give such rating and feedback from the Record Producer?
- If the answer to the 1st question is "Yes", what's the best approach to let the requester provide a rating and a feedback?
Thank you in advance!
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