Is it possible to let the requester to submit a star review from the Service Portal?

C_dric Chen
Tera Contributor

Hello, people.

 

For a new app that has been assigned to me, one of the business requirements is the ability for the requester to give a rating out of five stars and some plain text feedbacks after their request has been fulfilled. Here are my questions:

 

  1. Since the requesters will not have access to the fulfilment team's workspace, is it possible for the requester to give such rating and feedback from the Record Producer?
  2. If the answer to the 1st question is "Yes", what's the best approach to let the requester provide a rating and a feedback?

 

Thank you in advance!

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