Is it possible to link an Interaction with another Interaction ?

[JMoxy]

I read somewhere that it was recommended to link an Interaction to another interaction, when a user calls in with and issue, an interaction is created, then the user follows up a week later after the initial interaction was closed and a second interaction is created.  I tried using 

Interactions and Service Operations Workspace (SOW) but could not see how to link an Interaction with another interaction.

Any help would be appreciated

[YaswanthKurre]

Hi @JMoxy ,

Use Parent field ( referencing to interaction records) on interaction record to associate to another related interaction.

If you dont have the field on sow view, edit the form layout and bring it .

Please mark this as helpful and correct, if this resolves your issue.

Thanks,

Yaswanth

[AndersBGS]

Hi @JMoxy 

why link the interactions together? They have nothing to do whit each other. Instead, you should rather link both interactions to the same incident, as both interactions is for the same.

[JMoxy]

Hello @AndersBGS - this is a good point I had not considers and actually does what I need.  Thanks

[Chaitanya ILCR]

Hi @JMoxy 

you can use parent field of the interaction table to link interactions

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya