Is it possible to make the record producers public on Service Portal?

Jahnavi6 · ‎07-31-2020

Hi,

Can someone please guide me to make the record producers public((for NOT logged in Users) on ServicePortal?

What I did was ->

1. Created new Record Producer as Service Catalog item.

2. Made this RP available on Service Portal using the cloned widget sc_cat_item. and selected as "Public" and no roles were selected.

3. But, when i access the page, it says "You are either not authorized or record is not valid"

For ex: My URL is like https://<domain>.service-now.com/help?id=cloned_sc_cat_item&sys_id=443d53351b9ad09028c763d07e4bcb92

palanikumar · ‎08-04-2020

Hi,

Make sure the Page and Widget (SC Catalog Item) are made public.

Make a Catalog Item/Record Producer public, make both the item and the variables public.

To make the item public, create a User Criteria with Public Role. Use Catalog Item to be available for this public User Criteria. Make sure there is no user criteria in the Not Available For section.
If you have glide.sc.use_user_criteria to false, make sure the roles field is on the form and add the public role to it. Using entitlement is a deprecated behaviour of securing Catalog Item from Fuji and should be avoided.
Set two step check out to false. (glide.sc.checkout.twostep = false).
To make the variables public, add Write, Read, and Create roles to the related list

Refer the below link for making a Record Producer Public:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0551300

Thank you,

Palani

Thank you,
Palani

View solution in original post

Mike Patel · ‎07-31-2020

Most likely the widget itself is not public so make sure all widgets on the page are public.

Jahnavi6 · ‎08-03-2020

I made sure that the widgets are public.

Harshal Gawali · ‎08-03-2020

Hello Jahnvi,

Please refer below KB article to solve this issue.

KB0751522

Regards,

Harshal.

Jahnavi6 · ‎08-03-2020

I've checked that, and that doesn't help me. Still getting the same error. Can we make it possible to access record producers(Service Catalog item) for public users? Like the "New Incident" form in Record Producer be available for not logged in users?