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07-31-2020 08:02 AM
Hi,
Can someone please guide me to make the record producers public((for NOT logged in Users) on ServicePortal?
What I did was ->
1. Created new Record Producer as Service Catalog item.
2. Made this RP available on Service Portal using the cloned widget sc_cat_item. and selected as "Public" and no roles were selected.
3. But, when i access the page, it says "You are either not authorized or record is not valid"
For ex: My URL is like https://<domain>.service-now.com/help?id=cloned_sc_cat_item&sys_id=443d53351b9ad09028c763d07e4bcb92
Solved! Go to Solution.
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Service Portal Development
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08-04-2020 08:02 AM
Hi,
Make sure the Page and Widget (SC Catalog Item) are made public.
Make a Catalog Item/Record Producer public, make both the item and the variables public.
- To make the item public, create a User Criteria with Public Role. Use Catalog Item to be available for this public User Criteria. Make sure there is no user criteria in the Not Available For section.
If you have glide.sc.use_user_criteria to false, make sure the roles field is on the form and add the public role to it. Using entitlement is a deprecated behaviour of securing Catalog Item from Fuji and should be avoided. - Set two step check out to false. (glide.sc.checkout.twostep = false).
- To make the variables public, add Write, Read, and Create roles to the related list
Refer the below link for making a Record Producer Public:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0551300
Thank you,
Palani
Palani
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08-03-2020 11:14 PM
Can anyone please help me on how to do this? How much I tried, it is showing "You are either not authorized or record is not valid." for NOT logged in users. If i login, the RP form is loaded, that's fine.
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08-04-2020 05:52 AM
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08-04-2020 07:20 AM
This article is about CMS. Looks like SP and CMS are different products. Am i missing something?
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08-04-2020 07:46 AM
Yes, they are different. For portal go through https://community.servicenow.com/community?id=community_blog&sys_id=ba528ba5dbd344106064eeb5ca9619bf
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08-04-2020 08:02 AM
Hi,
Make sure the Page and Widget (SC Catalog Item) are made public.
Make a Catalog Item/Record Producer public, make both the item and the variables public.
- To make the item public, create a User Criteria with Public Role. Use Catalog Item to be available for this public User Criteria. Make sure there is no user criteria in the Not Available For section.
If you have glide.sc.use_user_criteria to false, make sure the roles field is on the form and add the public role to it. Using entitlement is a deprecated behaviour of securing Catalog Item from Fuji and should be avoided. - Set two step check out to false. (glide.sc.checkout.twostep = false).
- To make the variables public, add Write, Read, and Create roles to the related list
Refer the below link for making a Record Producer Public:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0551300
Thank you,
Palani
Palani
