Is it possible to retrigger approval for only rejected approver

[MohammedYaseen]

Hi All,

I have a requirement in a Service catalog where all approver in the approval group has to approve. If one approver rejects, it should not end the work flow. How to retrigger approval for the rejected approver. The rejection reason could be the variables in the catalog form has to change.

Thanks

[Dr Atul G- LNG]

Hi @MohammedYaseen 

OOTB not possible and also not recommended. If in a group 5 users are there and the person who rejected earlier and if you retrigger only to that user and that user is OOO then how will handle this.

So better, and OOTB, retrigger approval to all group. 

[Rajdeep Ganguly · Accepted solution]

To implement this requirement in ServiceNow, you can follow these steps:

1. Create a custom workflow for the catalog item.
2. In the workflow, use the 'Approval - Group' activity to assign the approval to a group.
3. Set the 'If anyone rejects' field to 'Ignore' in the 'Approval - Group' activity. This will ensure that the workflow does not end if one approver rejects.
4. Add a script to the 'Rejected' condition of the 'Approval - Group' activity. This script should retrigger the approval for the rejected approver.
5. To retrigger the approval, you can use the 'Approval - User' activity and assign it to the rejected approver.
6. To change the variables in the catalog form based on the rejection reason, you can use the 'Run Script' activity in the workflow. This script should update the variables based on the rejection reason.

Here is a sample script for the 'Rejected' condition:

javascript
var approval = new GlideRecord('sysapproval_approver');
approval.addQuery('state', 'rejected');
approval.addQuery('source_table', 'sc_req_item');
approval.addQuery('source_id', current.sys_id);
approval.query();
while (approval.next()) {
// Retrigger approval for the rejected approver
var retriggerApproval = new GlideRecord('sysapproval_approver');
retriggerApproval.initialize();
retriggerApproval.state = 'requested';
retriggerApproval.source_table = 'sc_req_item';
retriggerApproval.source_id = current.sys_id;
retriggerApproval.approver = approval.approver;
retriggerApproval.insert();

// Update variables based on the rejection reason
var variables = new GlideRecord('sc_item_option_mtom');
variables.addQuery('request_item', current.sys_id);
variables.query();
while (variables.next()) {
// Update the variables as per your requirement
}
}

Please note that this is a sample script and you may need to modify it as per your requirement.

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[Dr Atul G- LNG]

Hi @MohammedYaseen 

You accepted an answer which is given by chatGPT 😞

[MohammedYaseen]

Thank you