Is it possible to run CMD or PowerShell commands on the user's computer from Virtual Agent?

[Ryax1]

We'd like to know if Virtual Agent has the functionality to interact with a user's device so that it can perform actions on a user's behalf. For example, we have some known issues that are often solved by running a group policy update (gpupdate /force) on the machine, currently we are pointing the user to a KB to explain step-by-step how they can do this manually using command prompt, however it would be a much better user experience if the VA could do this on their behalf.

I've had a look into custom controls and I'm not sure I've got the scripting knowledge to create my requirement (nor do I know if it is actually suitable for this). Are there any spokes we could utilise or other ways of achieving this goal?

Many thanks

Rich

[Craig Gruwell]

Hi Ryax1,

Not with Virtual Agent. I think what you are looking for is Agent Client Collector.

[Ryax1]

Hi Craig,

Thanks for the response. I thought that might be the case, we do have ACCs installed on some of our servers and computers but that is just for monitoring, is there some additional functionality ACC has that would allow us to do remote restarts/gpupdates etc?

Rich

[Craig Gruwell]

There is a spoke available that allows to restart the agent if needed

Agent Client Collector spoke 

[Ryax1]

Thanks, I must admit I thought this just restarted the service rather than the machine the agent is installed on! 

When I add an Action in VA and select the Agent Client Collector spoke from the dropdown there are no actions listed, I'm assuming we can't use this in VA?

Rich