Is it possible to send a notification to a group when the chat queue has reached a certain threshold
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-24-2025 10:35 AM
I have an ask to create an alert notification when there are over X number of chat customers waiting in the queue. This alert can go out via eMail, MS Teams integration, or a ServiceNow Notification. These notifications will end up going to a group of supervisors alerting them of increased chat volume, so they can increase agent coverage if needed.
0 REPLIES 0