Is it possible to show a custom modal from list view in agent workspace?

[Sameer15]

I know we can edit multiple items from the list in Workspace. Is it possible to show a modal in the list view in the agent workspace? In below if I click on Escalateee, I want to open a modal view and send the input from modal to some script which process it.. Also is it possible to edit the Fields in the Edit button?

[Siddhesh Jadhav]

Hello @Sameer15 

Yes, it is possible to show a custom modal (like a Yes/No or informational dialog) in List view using a  Client Script.

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✅ Solution:

Ensure that the "Isolate Script" flag is unchecked in the client script configuration. This is required so that the script can access and manipulate the DOM to display the modal.

Use the following onCellEdit client script to display a modal when a specific field is edited and prevent the list edit from being saved:

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
	try {
		if (newValue) {
			// Show modal message and prevent save
			cancelDialog(function () {
				callback(false); // Don't save list edit
			});
		}
	} catch (err) {
		console.error('Error in onCellEdit client script: ' + err.message);
		callback(false);
	}
}

function cancelDialog(callback) {
	var dialog = new GlideModal();
	dialog.setTitle('Action Not Allowed');

	// Assign unique callback to window scope
	window.__dialogCallback = function () {
		dialog.destroy(); // Close the modal
		callback();       // Notify to stop list edit
		delete window.__dialogCallback; // Clean up
	};

	dialog.renderWithContent(
		'<div style="padding:20px; font-size:14px;">' +
		'<p><strong>Lifecycle State</strong> and <strong>Lifecycle Stage Status</strong> must be updated together from the form. List editing is not allowed.</p>' +
		'<div style="text-align:right; margin-top:20px;">' +
		'<button class="btn btn-primary" onclick="window.__dialogCallback()">OK</button>' +
		'</div>' +
		'</div>'
	);
}

I implemented this approach to prevent inline editing of lifecycle-related fields on the Asset, Contract, and Install Base Item tables. Since the Sold Product table does not contain lifecycle fields, the script was not added there.

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If this helps resolve your query, please accept the answer and mark it as helpful.

Best Regards,
Siddhesh Jadhav