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‎01-10-2025 05:50 AM
Is it possible to have an end user submit request on the portal and the catalog request can be completed on the Requested item table without getting to Task table?
A customer was asking if that is possible that she would rather reduce the work load close complete a request on the RITM than having it generate an task to further going in the task table to complete.
please advise, Thanks
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‎01-10-2025 05:57 AM
Yes @Fredy Voke that is possible but not ideal if there are team multiple teams involve. If it is automated resolution then no need of task.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-10-2025 06:51 AM
Hi @Fredy Voke ,
It is possible, but not sure why you would like to do that? Basic setup from ServiceNow is, that you work on task level and not the requested item level.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎01-10-2025 05:57 AM
Yes @Fredy Voke that is possible but not ideal if there are team multiple teams involve. If it is automated resolution then no need of task.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
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‎01-10-2025 06:51 AM
Hi @Fredy Voke ,
It is possible, but not sure why you would like to do that? Basic setup from ServiceNow is, that you work on task level and not the requested item level.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/