Is it possible to submit and complete a catalog request without getting to Task table?

[Fredy Voke]

Is it possible to have an end user submit request on the portal and the catalog request can be completed on the Requested item table without getting to Task table?

A customer was asking if that is possible that she would rather reduce the work load close complete a request on the RITM than having it generate an task to further going in the task table to complete.

please advise, Thanks

[Dr Atul G- LNG · Accepted solution]

Yes @Fredy Voke  that is possible but not ideal if there are team multiple teams involve. If it is automated resolution then no need of task.

[Dr Atul G- LNG · Accepted solution]

Yes @Fredy Voke  that is possible but not ideal if there are team multiple teams involve. If it is automated resolution then no need of task.

[AndersBGS · Accepted solution]

Hi @Fredy Voke ,

It is possible, but not sure why you would like to do that? Basic setup from ServiceNow is, that you work on task level and not the requested item level.