Is it possible to transfer ITIL role to End User?

[Mayur Patil2]

Hello Developers,

Suppose User A will have ITIL role and User B will have End User role.

If User A will go out of office and User A want to delegate the Access to User B, then what will be the procedure.

Is it possible or not to delegate?

Condition 1 :
User B - don't have access to ServiceNow.

Help me to understand if it is possible to transfer ?

Thank you.

[Harish Bainsla]

Hi

I think its not good to give access to end user .

[Community Alums]

Hi @Mayur Patil2 ,

You cannot Transfer ITIL role to End User!!

You can delegate to other user who has ITIL role.

[Community Alums]

Hi @Mayur Patil2 ,

[NVSN]

Hi @Mayur Patil2

Delegate access can be given to internal users only.

If my response is useful, then kindly mark it as "Accept as Solution" and/or " Helpful."

This helps community and as well as me.

Thanks.