Is it possible to transfer ITIL role to End User?

[Mayur Patil2]

Hello Developers,

Suppose User A will have ITIL role and User B will have End User role.

If User A will go out of office and User A want to delegate the Access to User B, then what will be the procedure.

Is it possible or not to delegate?

Condition 1 :
User B - don't have access to ServiceNow.

Help me to understand if it is possible to transfer ?

Thank you.

[Dr Atul G- LNG]

Hi @Mayur Patil2 

Suppose User A will have ITIL role and User B will have End User role.

If User A will go out of office and User A want to delegate the Access to User B, then what will be the procedure.

Is it possible or not to delegate?

Atul: Try with delegate but for delegate the user B also need the ITIL role , cant work with End user role.

Condition 1 :
User B - don't have access to ServiceNow.

Atul: Not possible, B must have account in SN and have ITIL role to work in SN on behalf of A