Hi @Mayur Patil2
Suppose User A will have ITIL role and User B will have End User role.
If User A will go out of office and User A want to delegate the Access to User B, then what will be the procedure.
Is it possible or not to delegate?
Atul: Try with delegate but for delegate the user B also need the ITIL role , cant work with End user role.
Condition 1 :
User B - don't have access to ServiceNow.
Atul: Not possible, B must have account in SN and have ITIL role to work in SN on behalf of A
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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