Is it possible to use one Flow for multilple catalog items?
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07-18-2023 06:14 AM
Hi all,
We have multiple catalog items with the same variables and the same workflow. We would like to use one Flow for all of them but not sure if this is possible bec in Flow, you would need to specifically call the catalog item.
Thanks in advance.
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07-18-2023 06:30 AM - edited 07-18-2023 06:35 AM
You can easily do this with Workflow Editor as the workflows aren't tied to specific catalog items. We even have some workflows that multiple catalog items use and the catalog items don't even have the same variables.
Flow designer I don't use much, but in the trigger condition, you may be able to select Service Catalog and update the catalog item that you would want to use the flow.
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven
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07-18-2023 06:41 AM
Thanks Steven! Yes, for the legacy workflow, it works. I was hoping the flow designer will also find a way.
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07-18-2023 06:54 AM
it would be difficult when it comes to flow because of the Get Catalog Variables step where it requires you to select the catalog item.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-18-2023 09:32 AM
Since the 40 items are using the same variable sets, we were able to use one of the catalog items as a template and it worked!!!