change management - Priority , risk and impact based

[keerthana10]

Hi Experts,

Changing the Risk or Impact doesn't appear to change the Priority , how to make it this one, please help me on this 

Thanks.

[Dr Atul G- LNG]

Hi @keerthana10 

Priority is not automatically set based on Risk or Impact. You can set it manually, or you can create a priority lookup and then set the priority accordingly. However, in Change, the priority needs to be set manually.

[Rohit Singh]

Hi @keerthana10 ,

Please check if the matrix is established in Policies-> Priority Lookup Rules   

OOB it's already established in Incident. However for Change Management you have to set the Priority manually as OOB.  

You can also refer Priority Lookup Rules

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

[Dr Atul G- LNG]

Hi @Rohit Singh 

Out-of-the-box, there is no priority matrix for Change; it is only available for Incident and Problem management.

[Rohit Singh]

Hi @Dr Atul G- LNG ,

Correct Atul initially I have mentioned it but have edited my post later.