Is there a way to assign the previous state after a business rule runs?

[Navaneeth1]

Whenever I add a new comment, it is taking the state back to the state of value 1 and I can't seem to find the rule or policy that is doing this. 

Can anyone suggest a script that can reassign the state to the previous state of the ticket?|


Thank you!

[Sumanth16]

Hi @Navaneeth1 ,

Enable script debugger on the form and check which scripts are executing.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Navaneeth1]

@Sumanth16 ,
Could you please let me know how to enable the script debugger on a form?

[Sumanth16]

Hi @Navaneeth1 ,

Please refer to below thread:

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_scripting_utah_script...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda