Adding an additional comment is changing the state

[Navaneeth1]

I have a custom table that inherits from the incident table. Whenever the state value is 3 and I post an additional comment, it changes the state to 1 for this custom table only.

I don't save the form when the additional comment is added, but it still automatically changes the state to the state which has value 1. I tried looking for business rules and client scripts that are doing this but I couldn't find any that runs on this one condition.

Can anyone help me keep the state as 3 when an additional comment is added to the system?

[Anubhav24]

Hi @Navaneeth1 ,

Can you check any UI Policy written on the custom table to see if that is setting the value of state back to 1.

Please mark helpful/correct if my response helped you.

[Navaneeth1]

@Anubhav24 UI Policies don't make the changes permanent right unless I save it right? So, that's why I', guessing this is some business rule or server-side script. I don't save it just changes the value of the state to assigned and it remains there even if I see it from list view without saving.

[Anubhav24]

Hi @Navaneeth1 

Okay , can it be a case that some client script is getting called on change of additional comment and in turn that calls a script include and updates the state.

Please mark helpful/correct if my response helped you.

[Dr Atul G- LNG]

Hi @Navaneeth1 

I tried same at my end, when you select State 3 - On hold what reason you are selecting?

I did not find any wired behaviours.