I'm going to make the following assumptions. Please correct me if I'm wrong.
- You are reassigning a request item by changing the assignment group
- You want to reassign any active/open tasks (and leave completed ones alone.)
It would be done with an AFTER business rule something like this:
Name: Reassign active tasks
Table: Requested Item (sc_req_item)
When: After
Insert: true
Update: true
Advanced: true
Condition: Assignment group | changes
Script:
(function executeRule(current, previous /*null when async*/) {
var task = new GlideRecord('sc_task');
task.addQuery('request_item', current.getValue('sys_id'));
task.addQuery('active', true);
task.query();
while (task.next()) {
task.assignment_group = current.assignment_group;
task.update();
}
})(current, previous);
