Is there a way to global search by a Universal Request's Short Description?

[rjpabayocruz]

In the global search I can look up a UR Number and have that appear, but is there a way to be able to search by Short Description, similar to Incident. 

I tried updating the Search Group to Include UR, but that did not work.

Any help is much appreciated.

[Riya Verma]

Hi @rjpabayocruz ,

Hope you are doing great.

Out of box system property "glide.ui.text_search.view" specifies the List view used for Global Text Search results. This property is set to "text_search" by default. If there is not a Text Search view defined for the table, the Default view will be utilized. 

The "No Title" issue arises when the string field that has been added to the list layout (Short Description, Called ID, etc) is blank, or these fields have not been added to the list for the system to display the information in the search results.

Here are the specific steps to resolve this in context with the current example of Short Description field displaying 'No Title' for the Default view:

1) Login as an admin
2) Navigate to the affected table list 'Default' view (i.e. incident.list).
3) Right-click on any column and Configure > List Layout. Or for List v3, click the cog wheel > Configure > List Layout.
4) Add in the 'Short description' field to the top of the list so it is the first string field selected for the Title element.

If you do not want to modify the Default view, create a text_search view for your table instead by following these steps: 

1) Log in as admin and navigate to the affected table (incident.list) in the filter navigator. 

2) Right-click on any of the column name to select Configure > List Layout. Or for List v3, click the cog wheel > Configure > List Layout.

3) In the List view section, click the view name drop-down menu and select "New". 

4) Name the view exactly "text_search" then click OK. 

5) Verify "text_search" is the selected view and then move "Short Description" to the top of the slush bucket and add any other fields you'd like to see. 

6) Click Save. 

[Shanawaz SK]

Hi @rjpabayocruz ,

Good Day to you!!

ServiceNow's Global Search functionality allows you to search across multiple tables and fields within the ServiceNow platform. However, it primarily focuses on searching records and their associated data rather than searching by a Universal Request's Short Description directly.

To perform a global search in ServiceNow, you can use the search bar at the top of the user interface. You can enter keywords, record numbers, or specific phrases to search for relevant information. ServiceNow will then display results from various tables and fields that match your search query.

If you're specifically looking to search by a Universal Request's Short Description, you may need to create a custom search functionality within ServiceNow. This can be achieved through various methods, such as creating a new module or customizing the global search behavior using ServiceNow's customization options.

Please hit the helpful and correct answer as a response if my update helps you for better understanding..

Thanks & Regards,