Is there a way to hide a state until a condition is met on the incident form?

Navaneeth1
Tera Guru

‎03-27-2024 05:18 AM

I'd like to hide the state closed until the ticket is resolved. Is there way to hide this choice until the condition is met?

Thank you in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2024 05:29 AM

Hi @Navaneeth1 

 

https://www.servicenow.com/community/developer-forum/hide-display-certain-values-of-the-state-field-...

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Anurag Tripathi
Mega Patron
Mega Patron

‎03-27-2024 05:37 AM

Hi,

if(<condition>)
{
g_form.removeOption('state','3'); //here the name the field is state and 3 is the value of the closed choice option.
}

you can try somehting like belpw in an onload client script

 

-Anurag
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