is there a way to include attachments on Approval Email Notifications without having to copy them from the "approval_for" reference record ?

[Makosko]

For some strange reason, I seem unable to have SN copy attachments from the approval_for reference record to an actual approval request. In my email notification, I have the "Include Attachments" field checked, still no attachments coming through. Is there something else I am forgetting to check ??

Any help with this would be very much appreciated.

[ndt13]

I already had the Business Rule in place, but I just tried adding the mail script to my email template and have not been successful after several different tweaks.   It looks like it is only adding a blank line in the email.

[casey_barela1]

Post your full email template. We can take a look at it for you.

[ndt13]

Thanks.   Here is my email template:

<mail_script>

var gr = new GlideRecord("incident");

gr.addQuery("task", current.sysapproval);

gr.query();

    var type = current.sysapproval.u_type.getDisplayValue();

template.print("<b>Ticket Opened For: </b>${sysapproval.opened_for} \n");

template.print("<b>Ticket Assigned to: </b>${sysapproval.assigned_to} \n");

template.print("<b>Approval Reason:</b>   \n ${sysapproval.u_approval_reason} \n");

</mail_script>

${mailto:mailto.approval}

<hr/>

${mailto:mailto.rejection}

<hr/>

<mail_script>

printattachments();

function printattachments() {

      var gr = new GlideRecord('sys_attachment');

      gr.addQuery('table_sys_id',current.sys_id);

      gr.query();

      while (gr.next()) {

              template.print('View Attachment: <a href="https://MyInstance.service-now.com/sys_attachment.do?sys_id=' + gr.sys_id + '">' + gr.file_name + '</a>\n');

      }

}

</mail_script>

${sysapproval}:   ${sysapproval.URI}

[casey_barela1]

Try it at the bottom of the email template. Also Did you Change the MYInstance to your instance name?

[ndt13]

I have tried the script at the top, bottom, and middle of the template, but nothing has worked.

Yes, I changed the name of the instance, too.

Thanks