Is there a way to make sure the SMTP email connection goes via midserver

[GeoThomas]

Hi ,

I am trying to set up am SMTP email connection from my service now instance. I am able to connect to the SMTP server when I try from the midserver. But when using the service now instance and test connection , the  connection fails. Is there any way to make sure the instance is connecting to the SMTP server via midserver

[-O-]

I would not expect port 25 to be exposed to the Internet.
Perhaps port 465 - a SSL encrypted one.

You can also find out what the real SMTP server is by querying the MX records for your domain.

E.g. on Linux issuing command

bash-5.1$ nslookup -query=MX google.com

returns

Server:		172.16.***.***
Address:	172.16.***.***#53

Non-authoritative answer:
google.com	mail exchanger = 10 smtp.google.com.

showing that the SMTP server for domain google.com is smtp.google.com.

But you should really be able to find out all relevant information, host name, port, authentication methods supported, from your e-mail server team.

[SK Chand Basha]

Hi @GeoThomas  

I have prepared an article how to email accounts setup in servicenow to email server have look on this you will get idea. 

https://www.servicenow.com/community/developer-forum/inbound-outbound-emails-from-servicenow-pdi-art...

Please Mark this Helpful !!. If this Helps you to understand. This will help both the community and me.

[GeoThomas]

Hi @SK Chand Basha 

This solution is working for me. But my organization policy is deleting the app passwords automatically. Is there any other alternative to using app passwords for allowing service now access to gmail

[Sumanth16]

Hi @GeoThomas ,

Found this. Could this be related to your issue? Do check the other links in question of the link

Outbound mutual authentication does not support calls through the mid server.

here : How to setup Outbound Mutual Authentication in ServiceNow?

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda