Is there a way to remove groups from "Assignment Group" for Incident

[Wendy Peterson]

I need a way to remove certain assignment groups so they can't be picked from incident but they should still be available everywhere else. Any ideas? We use the Task Assignment group on all our forms.

Our helpdesk manager wants it so certain groups can't be picked but they still should be able to be picked from everywhere but incident like tasks etc.

Thanks

[ryan_dinwiddie · Accepted solution]

Wendy Hoff We use the assignment group type combined with a reference qualifier to filter the assignment group list.

http://wiki.servicenow.com/index.php?title=Configuring_Group_Types_for_Assignment_Groups

[Wendy Peterson]

Great Thanks so much I never even knew this existed.

[Whitney Fraser]

The URL in Ryan's response no longer works. 

I found this today in the San Diego Production documentation:

Configure group types for assignment groups

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/users-and-...

[Harish Murikina]

As Per Ryan suggestion in ref qulifier give like name!=xyz