Is there a way to remove groups from "Assignment Group" for Incident

[Wendy Peterson]

I need a way to remove certain assignment groups so they can't be picked from incident but they should still be available everywhere else. Any ideas? We use the Task Assignment group on all our forms.

Our helpdesk manager wants it so certain groups can't be picked but they still should be able to be picked from everywhere but incident like tasks etc.

Thanks

[Shawn Dowler]

That assumes all of your assignment groups should be able to have all ticket types assigned to them. If that's the case, then that works great. If you have some groups that you don't want Change tickets to be assigned to, you need a more surgical approach. Our approach has worked really well and required no maintenance to keep working once set up. I can quickly add or remove a group from the Assignment Group availability by adding and removing types from it on the Group table.