Is there a way to send emails to all or partial SN users not related to a ticket?

[barbclark]

We would like a method to send out news worthy emails to our ServiceNow licensed users when we have form changes, upgrades, releases, etc.       Is there a way to send emails like this directly from ServiceNow?     All I see in the Wiki is information about sending notifications from incidents and other ticket activity.  

[barbclark]

Thank you all for the information.   I am fairly new to all of this, so I assume you mean that I need to create a new Notification (honestly, I had never been in that area of SN admin before) and configure what will trigger an email?       I get it, although it seems like there would be an easier way.       Like an admin option that simply says 'Send an email to users' or something like that.         Yes, just sending a straight email from Outlook is easy, but we do not have a good generic team email to send from.     There was a school of thought in my management chain   that wanted us to delete our generic team email address AskServiceNow@xxx.com   because so many people were coming directly to our team with questions as opposed to calling our Service Desk first and management wanted everything to come thru the tool.       So we deleted the email id and here I am , one of the main communicators, challenged with getting good communications out about our tool.       We currently share an email with the ServiceDesk.

Steven - I like the idea of communicating from a KB article.     Not certain I understand your concept of adding a 'Send To Box'.     Is this a field that only you as a admin can see?     And I understand that would be trigger for a Notification.           We give all of our licensed users access to create KB articles, so I wouldn't want them to have the capability of broadcasting their newly minted KB to anyone / everyone.    

[Steven Young]

Ok,   the very simpliest i can do this.   and this is the way we do it for a very select group of individuals.   a few servicenow groups.

1......

On the KB,   add a Check Box.
Where, it doesn't matter, as long as you know what it's for.

I would an ACL on this field to only allow a select few individuals to send this email.

2......

Create the Email Notification.

in your filter navigator, type email,

Under System Notifications,   under Email, Click on Notifications.

Create a very basic email notification.

I do the Conditions.  

Workflow is published and email KB to user changes to True,   that way if i need to send it again, i can uncheck and recheck.

but you dont want it to send every time you update   so dont leave both of them just Is published and is true.

Then go back to your KB.

I just pulled the first story off of yahoo.   and put into a test KB.

Make sure your KB is published,   and then check the email KB to users, and save your KB.

in a minute or 2, you'll have an email

a mostly whole screenshot so you can see it was sent via email.

[Steven Young]

you could even get more advanced and add on the KB who you want to email it to.   like if this KB is specific to a few people, you could add a list collector of users,   or a list collector of groups, and the email would only be sent to those specific users or groups.  

Currently we have this set up to notify our service Desk of impending changes.

This way by doing it in a KB.   is that is there that they can go back and reference at a later date.

management can hold people accountable by making them do a sign off that they read it, (in progress for us)

the AWESOME thing about ServiceNow...   This is not the only way to do this.   this is just the way that i have found that works for us.   it may not work for you and your organization.   but if it doesn't,   there is something out there that will work for you.