Workflow Studio
How to create a decision table and how to encapsulate the if-else with this?
Forum Posts
Resolved! Field Label Change
Is it possible to change the "Column label" and "Column name" of an existing table in ServiceNow (a table that has not been extended)? For example, I want to change the "Column label" and "Column name" of the "purchase_date" field in the table [cmdb_...
Time Sheet Portal - Add unassigned tasks to Time Sheet popup
Zurich Patch 1 Hotfix 1 Can this popup be modified? We are looking to remove some tables from the list and change the order in which the tables are listed.Is it possible to do that? If so, where would those changes be made? Thank you!
Resolved! Asking for Advice : Where to import legacy history?
Here's the setup:- Legacy app (non-ServiceNow)- New shiny (ServiceNow scoped app) Legacy app tracks Projects. The app stores activities : comments, state changes {Design, Design Approved, etc.}, Sign-offs, in separate tables. There are a large number...
How to create a report that shows users with timecards not submitted?
i am probably overthinking this.As a manager, I need to make sure all my users have time cards submitted every week. I need a report that just shows users on my team who have time cards either NOT created for any week this year OR where the time card...
Relationship made on Sys_relationship not showing up when setting up a visualization
I am trying to set up a chart to show us the task SLAs for Ritms with tasks assigned to your groups (or selected groups).I have set up a Sys_relationship record which works in the related items lists from the task SLA (Task SLA.task = task.parent).Wh...
notifiction body
HI Team we have requirment that when ever SLA reached 90% for Service Request email should trigger . for this we have configured flow . i have stucked in the notiication part I need like this this is notificatio i configured on ritm table whil...
Resolved! Inputs on a subflow
Im familiar with flows but I have just tried to do my first subflow but I dont understand how to use the variables from my main flow in the subflow. I need the users name from the main flow but not sure how to set the input correctly
No response body coming but status code says 200
I build a REST API to JIRA in custom action, I receive a status code 200 but I don't receive the ResponseBody.
How to Edit the conditions of the 'Suggested Relationships' in Relationship Editor
We have a requirement for the Suggested Relationships' in Relationship Editor: We would like to stop users from creating CI relationships based on the criteria in the following business rule: Is there a way that the relationship editor can be updated...
Zero Trust access
Hey community, I'm facing issues with accessing Zero Trust. Would appreaciate debug tips
Jira request body custom action error
I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...
Resolved! User is not able to see re coulmn from the list view on sc task table
Hi Team, from the dev, user is able to see the resolution sla field on the sc task table from list viewDEV:but user is not able to see the same column from test envtest:and I have configured the list layout by adding that resolution sla field and use...
In VTB board, private task(vtb_task) are getting removed once I refresh browser
HI AllI have an strange issue, I have one guided VTB board, with 13 swimlanes with assigned to user.current condition on board - state is WIP,open,pending,state closed,incomplete,skipped.issue is when ever i change condition to WIP,open,pending; and ...
Resolved! Excel upload / validation via catalog item variable before submitting the catalog request
hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...
