We currently have an integration with Jira using the Integration Hub spokes, I am unable to clear the assignee in Jira when it is cleared first in ServiceNow. I have tried leaving the Assign Issue account id field blank, I've tried putting null and u...
Hi All, I would like to know how can we export a CSV file of all the variables of the Catalog task and put it in any given shared directory. Thankyou
Hi, I have a use case where I want to create an incident in the Third Party application when incident is created in Servicenow.I just want to check if there are any attachments in the incidents , how can I send them to the third party while I am doin...
Hello,I have given an ITIL user knowledge_admin & knowledge_manager role so they can create knowledge base & knowledge article but for the Can read & Can contribute related list this user cannot see new button so they cannot apply user criteria they ...
Morning all I need to setup on-call scheduling for all our standby groups. We currently use Shifts in Microsoft Teams. On Teams we have a standby list called BST-ERP Support but ServiceNow works on assignment groups and we have 11 different ERP grou...
Hi All, We have created a Custom Application extending from OOTB Financial Service Operations application on our Company instance for demo purpose. Our clients were impressed with our custom built application and now they asked us to move the custom...
Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...
Hi All,we have Category and Subcategory variables, Select Box type variables in catalog item. I want to make a subcategories choices dependent on category choices. How do I achieve this? Please refer below screenshots.
Hi Team,How to populate a values entered in catalog item variable to RITM varaible editor variables. Please refer below screenshot. Is there anything I'm missing here. All the variables are made global.
Hi,I am having a link on my service portal redirecting to incidents in native UI, I have to show an error message on the incident list view when user with no roles is getting redirected to the incident list view.
Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...
I might need to go back and re-try from scratch, but for some reason following the documentation and looking at other forum questions just isn't helping. I'm using the data visualization component for a single-score report, and can't manage in any wa...
hi, We currently have virtual agent in teams connected from our production environment. Is it possible to have another virtual agent in teams coming from our development environment?
Good morning, people. This could be a trivial question, but could somebody tell me how I can choose the default columns that are shown in a workspace for everyone, not just me myself? Case in point, I want "Number" and "State" to be the first columns...
I have create a new list action/list button on workspace on incident table. in workspace it have 4 lists and so it displaying in all 4 lists, but i need to disply that button only one list(Resolve). how to achive this functionality in workspace ?
