Hello everyone. The fields I want to add to the list do not exist in the current table, even as reference fields.Is it possible to use an existing field in the table to query a separate table and then display fields from that "result record" in the l...
I've created an Action that essentially takes an input, which contains XML and converts it to JSON using the following code:(function execute(inputs, outputs) { var res = gs.xmlToJSON(inputs.payload); Outputs.custom_output = res.results.result.stdout...
I am unable to open my ServiceNow Personal Developer Instance (PDI). Whenever I try to access the instance URL, I receive the error message: “The page you are looking for could not be found.” I have tried accessing the URL in multiple browsers, but t...
Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...
Hello community can someone explain how can we send a generated txt file in servicenow to an FTP server?i already have a mid server installed and up.
Hello, Is Source Control a feature to Global applications? I know ATF and Flow Designer is, but I'm getting mixed reports if Source Control one of them.
Hello. I need help to implement below. Please get in touch with me if anyone can help. Create a incident in another system for particular group + categories using flow that should use minimum 3 sub flows SN 1 and SN2check user exist or not, if not cr...
We have a shared mailbox configured in our project which auto forwards the email to our dev instance. So when the emails are getting forwarded the copied "cc" are coming as empty as we have a requirement to get the cc users in watch list. What can be...
Hello,Iam facing an issue with SLAs, whenever iam resolving the hr case from list view ie., by selecting one or more than one hr case from the list view and by clicking close action on action on selected items. If iam resolving a hr case this way the...
Caller is blank or sometimes Mail for Inbound Email Notification for Incidents?Why?
Hi Team,Please help me here,when Approver try to approve RITM approvals, system has to check on RITM 'Justification' filed filled or not . is that is empty them approval operation should be aborted and set approval record back to requested . update c...
Reference field in Catalog Item works fine for admin but not for user? Why?It calls Custom Table. Also based on that Reference field another field should be autopopulated. Hence if I use Lookup select box instead of Reference field in Catalog Item t...
So, I need to have a list on my Service Portal form where users can select multiple columns, hence I am using a List Collector. However, I want to show more than one column of information in that list. I found this link here: https://www.servicen...
SLA Due & the Made SLA fields in the Incident form / module pertaining to the P1, P2, P3, P4 priorities SLA , since, those fields are not populating with the appropriate results
To create the requisite alert notifications / triggers pertaining to the Incidents - ( P1, P2, P3, P4 ) reaching the Resolution SLA breach - ( Breach Intervals - 25%. 50%, 75 % ) accordingly and these to be delivered to our Group. How to achieve the ...