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Forum Posts

"Article Body" showing on Service Portal

Hello Everyone, I'm publishing a KB article for the portal use (internal) and once the KB is published on portal, it is showing "Article Body" as am actual word on the portal before showing the article content. Do we have any solution for this?  Atta...

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Riri by Tera Contributor
  • 610 Views
  • 2 replies
  • 0 helpfuls

Resolved! Dynamic variable set in a record producer

Hello  I need to configure a record producer with a huge number of variables. Do you know if there is a way I can recycle the variables, because most of them are to add users, remove users, and modify user details

montoyb1 by Tera Contributor
  • 777 Views
  • 1 replies
  • 0 helpfuls

ui action on draft

 i am trying to make a ui action on the change table on the service portal view to help users fill in the form. The logic works my problem is that i cannot get the button to show when the change is on draft, it only shows when it is pending approval ...

solanovale by Tera Contributor
  • 407 Views
  • 1 replies
  • 0 helpfuls

How export the dependency map in XML

Hello everyone,I have recently discovered the dependency maps, and I would like to export the views in xml with all the relationships. I suppose the dependency map looks at certain ServiceNow tables, and joins the information together, so I would lik...

_LA by Tera Contributor
  • 2214 Views
  • 3 replies
  • 0 helpfuls

Resolved! Help needed to modify Normal Change Model

We are trying to use the new Change Models, but I'm having trouble getting it to work.  We implemented Change Management in 2018, I have run the migration process to use the models. Because we are a small company, 90+% of our normal changes do not ne...

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gjz by Mega Sage
  • 2599 Views
  • 2 replies
  • 0 helpfuls

Custom Currency conversion rates

Hi Fellas, I have a requirement that is I want to Add conversion rates using a custom rate table.I followed the following article however on the last step I am unable to find the system property it has mentioned. So, I created a new system property a...

akshit10851 by Tera Contributor
  • 1177 Views
  • 3 replies
  • 0 helpfuls

Need help with reporting on system log

There is some transform script that runs everyday and create system logs, can I create report on this everyday?is it possible to automate this process anyhow? any direction would be appreciated. Thanks

saini by Tera Expert
  • 2994 Views
  • 4 replies
  • 1 helpfuls

How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR  in parallel columns. Does it possible in OOB if not how can I achieve it??    

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What allows for ?t=small to resize images?

So I've come across several places where we load images by sys-id?t=small, medium and large to load a different sizes of the image. But I can't figure out why it only works sometimes and not all of the times. I can't find any attribute on the image f...

Vegard S by Mega Sage
  • 1551 Views
  • 6 replies
  • 0 helpfuls