Hello, We're trying to configure Microsoft Teams Graph Spoke in our instance. We've followed the instruction from this link : ChannelMessage.Send,Group.ReadWrite.All**) : https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/adm...
Hi Guys, I have a requirement where I have to use ServiceNow’s GenAI (Now Assist) to automatically -Summarize work notes andGenerate Root Cause Analysis (RCA) (in structured format e.g., “Issue–Impact–Fix–Prevention”) statements from incident or prob...
Using catalog builder and selecting the Step Based Request Fulfillment workflow, I am presented with fields to build out a task. Is it possible to pass variable values submitted on the catalog item form as text in the fields? If so, how do I do that?...
Hey all,I am really hoping someone has experinced this issue and figured out a fix. I am reinstalling MID Servers and on one server, I keep getting this message: C:\MID Servers\Ballad DEV\agent>start.batwrapperm | Unable to install the ServiceNow MI...
I need help to figure out exact flow designer steps for the following requirementCatalog item variable : Start_date = 26th Decneed to make an api call in flow 3 days before the above start date, means it should make api call on 26-3 = 23rd Dec 2025cu...
Hi,CSV files are created when a certain event happens. The CSV files are created within a business rule ans should be sent to the MID server in order to forwarded to another server via SCP. What's the best way to send the CSV files to the MID server?...
Hi folks!I’ve been trying to configure a Forward Inbound Email Action. There’s a script that should create an email reply to the sender.In my test, the user exists in the instance with the same email address (test@outlook.com). The condition is simpl...
Hi Team, I have two users one user is Active(with itil role), second user is inactive(with no role).I have impersonated with 1st user, in the list view of alm_asset.LIST in native view, I have checked with asset tag, Assigned to is showing Same I h...
Hi Community, I have created a Record Producer to create a Case from the Customer Portal in ServiceNow. The record producer has some variables, and it successfully creates the Case. However, I noticed that whenever the Case is created from the portal...
When will rising star nominations begin for december month?Always they are conducted twice a month. Right?
Has anyone integrated ServiceNow and DUO? Could someone provide more help on what I would need to do in ServiceNow side to integrate with DUO? Thanks,
How to show knowledge article in default English language to logged in user if translated version of knowledge article is not present in user's preferred language?Tried to set system property 'glide.knowman.search.default_language' but still it is no...
Hi Team, There is requirement to add fields in the highlighted section in the portal .Can someone help that how can i add the fields here. thanks
I have a Catalog Item which allows you to select up to three items from a list collector. Once the user submits, their manager has to approve each item that was requested. Once approved a task is created for the appropriate team to work on it. This m...
We have a requirement related to the Incident record. When the state changes to On Hold and the On Hold reason is Awaiting Caller, we need to send an email notification to the caller. Additionally, if the incident remains in On Hold with the same rea...